Johanna Heinonen

Johanna Heinonen

Director of Communication

Ms. Johanna Heinonen is a seasoned senior lecturer and researcher with a focus on tourism, design, and digital innovation, currently engaged at LAB University of Applied Sciences in Finland. She boasts a diverse career, with experience in teaching, project management, and research, including significant contributions to international and domestic research and development projects. Johanna is an active member of the international research community, participating in various boards and associations, and is multilingual with a strong international orientation. She is deeply involved in studying the digitalisation of tourism, particularly interested in enhancing customer experiences through digital platforms. Her work is characterised by a passion for cross-disciplinary collaboration and innovation in service design.